We’ll get your Ornato jewellery to you safe and sound – take a look at our delivery policy below:
For loved ones abroad, we also ship to Europe via Royal Mail’s International Tracked & Signed Service.
Destination | Delivery service | Delivery time | Under £60 | Over £60 |
UK | Royal Mail Signed For | 2-4 working days (approximately) | Free | Free |
Europe | Royal Mail Tracked & Signed | 5-12 working days (approximately) | £8.00 | Free |
For UK customers, please allow 5 business days after the day that you placed your order,to allow for your order to arrive, before contacting us. For international customers, please allow up to 12 business days after your order has been placed.
If your order has not arrived after 5 or 12 business days, please send us an email and we’ll track it down for you. Just email us at [email protected]ornato.co.uk.
We hope you’re totally in love with your new Ornato jewellery. If, for any reason, you are not, you’re welcome to return your purchase for a refund within 14 days of receipt. Just email us within 14 days of receiving your order to arrange for a hassle-free return. Returns are FREE worldwide, subject to the following terms and conditions.
Please read our returns policy carefully to ensure your request can be processed as quickly as possible:
This returns policy is in addition to, and not instead of, your statutory rights.
All our jewellery is handmade by an amazing team of makers and they undergo careful quality control before being dispatched to you. However, faults can occasionally occur or jewellery can be damaged in the post. Should this happen to you – don’t fear, we will sort it for you as quickly as possible. All you need to do is email us within 14 days of receiving your order at [email protected], along with an image of your faulty item. Our customer care team will respond within 48 hours to arrange for a hassle-free return.
We will either provide a returns postage label or refund your return postage up to £2.50 (UK) or £8.00 (International).
Once we receive the returned item(s), a refund will be issued to your original payment method within 5 working days. Refunds to a credit or debit card can take up to 10 working days. You will receive an email when your return has been processed.
We can all be indecisive from time to time – if you change your mind about an item, just make sure you return it to us within 14 days, in the same condition as received and in the original packaging.
Unless jewellery is damaged or faulty, the return delivery charge will be at a cost to yourself and we will refund you for the product price only. We always recommend using a Signed For or Tracked delivery service to ensure your items arrive – we cannot be held responsible for items that go missing in the return post.
Once we receive the returned item(s), a refund for the product price will be issued to your original payment method within 5 working days. Refunds to a credit or debit card can take up to 10 working days. You will receive an email when your return has been processed.
International returns should be posted back to our address below, together with your completed Returns Form. We always recommend using a Signed For or Tracked delivery service to ensure your items arrive – we cannot be held responsible for items that go missing in the return post.
Ornato Ltd, Clyde Offices
2nd Floor
48 West George Street – Glasgow G2 1BP
Unless jewellery is damaged or faulty,the return delivery charge will be at a cost to yourself and we will refund you for the product price only. If your jewellery is faulty, then we will refund your return postage up to £8.00.
If you have any queries regarding delivery and returns, please contact our customer service team at [email protected].
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